Terms & Conditions

Return Policy

The Return Policy is simple, 30 days from date of purchase on order, as long as the item is not in a "worn" state or "damaged" we will accept the item back in.

After your return is received and inspected, we will send you an email notifying you that we have received the returned product and whether or not the return has been approved for a refund.

All approved refunds will be credited to your original method of payment. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is processed for it to post to your account.

 

Return Shipping

We have an automated system that automatically gives you a return label when requested.
Just enter your Order ID and Email Click Here.

Don't remember the ID? You can request the order/return to your email through here!
Just enter your email Click Here.

If Mailing Personally returns should be mailed to:

 

TheLightWalk

106B Washington st
Canton, MA 02021
United States

 

Late or missing refunds

If you were notified that your return was accepted and you have not received a refund yet, first check with your bank or credit card company, it can take up to 5 to 10 Business Days for refunds to post. Refunds processed through PayPal may take up to 30 days to post.

If you have waited the applicable number of days noted above, checked with your bank or credit card company and still have not received your refund, please contact us at customer@thelightwalk.com or give us a call at 1-888-353-0394.

 

Defective, Damaged or Wrong Product

Should you receive defective, damaged or the wrong product, please email our customer service team at customer@thelightwalk.com and include photo(s) of the product before you start the return process. We offer free return shipping at https://tracking.thelightwalk.com/

 

Exchanges

We offer exchanges at this time for same priced items, if price differentiates, we will refund/charge the remainder.

 

Special Promotions and Limited Edition Product

Special promotion and limited edition products are not eligible for return.

 

In-Store Return Policy

Online orders may be returned in store. Please visit us at 106B Washington st, Canton MA 02021

 

Policy Subject to Change

Any exceptions to the Return Policy will be considered on a case-by-case basis at our sole discretion.